REBOX Privacy Policy

(Effective Date: August 20th, 2025)

Your trust matters to us. At REBOX, we respect your privacy and are committed to protecting your personal data.

Information We Collect

Personal details (name, email, phone number, shipping/billing address).

Order details (items purchased, order history).

Usage data (cookies, browsing behavior, device information) to improve your shopping experience.

Payments & Security

REBOX does not collect or store your full payment card details.

Payments are securely processed through Shopify Payments and trusted third-party providers (such as PayPal, Stripe, or other gateways).

These providers comply with PCI-DSS standards — the highest level of security in the payments industry.

REBOX only receives limited information related to the transaction (such as payment confirmation, status, and billing details) to process and fulfill your order.

How We Use Your Information

To process and deliver your orders.

To provide customer support and order updates.

To send you exclusive offers, product news, and promotions (you can opt out anytime).

To improve site performance, personalization, and customer experience.

Data Protection

We use SSL encryption to keep your data secure.

Your information is never sold to third parties.

Limited data may be shared with service providers (such as shipping carriers and payment processors) solely for order fulfillment.

Your Rights

You can access, correct, or request deletion of your personal data by contacting us at support@reboxapparel.com

You may opt out of marketing communications at any time.

REBOX Shipping Policy

(Effective August 20th, 2025)

At REBOX, we aim to deliver your order as quickly and smoothly as possible. Please review our shipping terms below.

Delivery Coverage

We currently ship across Cairo, Giza, Alexandria, and nationwide in Egypt.

International shipping is not available at this time.

Delivery Timeframes

Cairo & Giza: 2–4 working days.

Alexandria: 2–4 working days.

Other Governorates: 4–7 working days.

Please note: delivery times may vary during high-demand seasons or nationwide holidays.

Shipping Fees

A flat shipping fee is applied at checkout based on your delivery location.

Original shipping fees are non-refundable.

Order Tracking

Once your order is confirmed, you will receive a confirmation message with your order number.

A follow-up message with tracking or delivery updates will be sent as soon as your order is dispatched.

Failed Delivery Attempts

Our courier will attempt to deliver your order up to two times.

If delivery fails due to incorrect address, unavailable recipient, or repeated reschedules, the order may be canceled, and shipping fees will still apply.

Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 24 hours of receiving your package at support@reboxapparel.com or through our official Instagram.

REBOX Return & Exchange Policy

(Effective August 20th, 2025)

At REBOX, we want you to feel confident in every purchase. If something doesn’t feel right, here’s how our return and exchange process works.

Eligibility for Return/Exchange

Requests must be made within 24 hours of receiving your order via Instagram DM or by email at support@reboxapparel.com.

Items must be returned unworn, unwashed, and in the same condition you received them, with original packaging and the REBOX flyer/tag still attached.

Items returned damaged, used, or missing packaging will not be eligible for refund or exchange.

Certain items may be marked as final sale or non-refundable, including limited drops.

Refunds

Approved refunds are processed through Instapay only.

Original shipping fees are non-refundable, and return shipping costs will be deducted from your refund.

Refund processing may take up to 10 working days, with funds transferred within 4 working days after your return is collected and inspected.

Each order is limited to two refund requests. After two requests, no further returns or refunds will be accepted.

Exchanges

Exchanges are available for size or color of the same product, subject to availability.

If the requested exchange item is out of stock, we will issue a refund or store credit (excluding limited drops, which are not refundable under any circumstance).

Failed Return Pickups

In the case of failed pickups due to cancellations, repeated reschedules, or refusal to hand over the package, your order will no longer be eligible for return or refund.

How to Return

Contact our customer service team at support@reboxapparel.com or contact us on Whatsapp to initiate a return. We will provide you with return instructions.

 

REBOX Terms & Conditions

(Effective August 20th, 2025)

Welcome to REBOX. By using our website (www.reboxapparel.com) and making a purchase, you agree to the following terms and conditions. Please read them carefully.

1. General Use

This website is owned and operated by REBOX Apparel.

By accessing or purchasing from our website, you agree to comply with these Terms & Conditions.

2. Products & Availability

We aim to display accurate product information, but colors, sizing, or availability may vary slightly.

All items are subject to availability. Once stock runs out, we cannot guarantee restock.

3. Pricing & Payments

Prices are listed in Egyptian Pounds (EGP) and include applicable taxes.

Payments are securely processed through Shopify Payments and trusted third-party gateways.

REBOX does not store any payment card details.

4. Orders & Delivery

By placing an order, you confirm that all information provided is accurate.

Delivery times are estimates and may vary due to external factors such as courier delays, holidays, or peak seasons.

See our Shipping Policy for details.

5. Returns & Refunds

Returns and refunds are subject to our Return & Exchange Policy.

Certain items (e.g., limited drops or final sale items) may be non-refundable.

6. Intellectual Property

All content on this site, including designs, logos, images, and text, are the intellectual property of REBOX and may not be used without permission.

7. Limitation of Liability

REBOX is not responsible for delays, damages, or losses caused by third-party couriers or service providers.

We are not liable for indirect, incidental, or consequential damages arising from use of our website or products.

8. Governing Law

These Terms & Conditions are governed by the laws of the Arab Republic of Egypt.

9. Updates to Terms

REBOX reserves the right to update or change these Terms & Conditions at any time. Updates will be posted on this page with a new effective date.